Shipping And Delivery Policy

At The Gift Mall, we aim to ensure your corporate gifts are delivered promptly and safely. This Shipping and Delivery Policy outlines the details of our shipping process, including delivery options, shipping times, and associated costs.

1. Shipping Options

Standard Shipping: Our standard shipping option is available for most locations. Delivery times vary based on the destination and typically range from 3-7 business days.
Express Shipping: For urgent orders, we offer express shipping with faster delivery times, typically within 1-3 business days, depending on location. Additional charges apply for express shipping.
International Shipping: We ship to select international locations. Delivery times and costs vary based on the destination and customs regulations. Please contact our customer service team for more information on international shipping availability and rates.

2. Shipping Costs

Domestic Shipping: Shipping costs are calculated based on the size, weight, and destination of the package. The exact shipping fee will be displayed at checkout.
Free Shipping: We offer free standard shipping on orders above a certain value, as part of promotional campaigns or special offers. Check our website for details on current promotions.
International Shipping: Costs for international orders vary by location and are calculated at checkout. Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

3. Delivery Times

Processing Time: Orders are typically processed within 1-2 business days. Custom or bulk orders may require additional processing time, which will be communicated to you during the order process.
Estimated Delivery: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing. We will provide tracking information so you can monitor your shipment.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.
For assistance with tracking or if there are issues with your shipment, please contact our customer service team at [contact information].

5. Custom and Bulk Orders

Custom Orders: Custom or personalized gifts may require longer processing and delivery times. We will inform you of the expected timeline when you place your order.
Bulk Orders: Bulk orders are processed based on the agreed-upon production schedule. We recommend placing bulk orders well in advance to ensure timely delivery, especially during peak seasons.

6. Delivery Issues

Incorrect Address: Please ensure that the shipping address provided is accurate. The Gift Mall is not responsible for delays or failed deliveries due to incorrect addresses. If you need to update your shipping information, contact us immediately after placing the order.
Lost or Damaged Packages: If your order is lost or arrives damaged, please contact our customer support team within 48 hours of receiving the package. We will investigate the issue and work to provide a suitable resolution, including replacements or refunds if necessary.
Failed Delivery Attempts: In case of failed delivery attempts, the carrier may return the package to us. Additional charges may apply for re-delivery.

7. International Shipping Terms

Customs and Import Duties: International customers are responsible for any customs duties, taxes, or other fees imposed by the destination country. Please check with your local customs office for further information on import regulations.
Delivery Delays: Delivery times for international shipments may vary due to customs clearance procedures. We recommend ordering well in advance if you have a specific delivery date in mind.