Refund and Returns Policy

1. Return Policy

• Eligibility: Returns are accepted only for defective, damaged, or incorrect items. To be eligible for a return, the product must be unused, in its original packaging, and returned within 14 days of delivery.
• Non-Returnable Items: Certain items are non-returnable, including personalized or customized gifts, perishable goods, and sale items. Please confirm product eligibility before purchasing.
• Return Process:
  1. Contact our customer service team within 14 days of receiving the order at [contact information] with your order number and details of the issue.
  2. Our team will review your request and provide instructions for returning the product.
  3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

2. Refund Policy

• Refund Eligibility: Refunds are issued for defective, damaged, or incorrect items that are returned and approved by our team. Refunds are not available for personalized or custom-made gifts unless there is a manufacturing defect.
• Refund Process:
  1. Once your return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  2. If you do not receive your refund within the specified timeframe, please check with your bank or payment provider, as there may be processing delays.
• Partial Refunds: In certain cases, partial refunds may be granted (e.g., for items that are returned with missing parts or packaging, but not due to our error).

3. Exchange Policy

• Eligibility: Exchanges are available for defective or damaged items only. We do not offer exchanges for incorrect product choices, sizes, or preferences.
• Exchange Process:
  1. Contact our customer service team within 14 days of delivery to request an exchange.
  2. We will guide you through the exchange process and ship the replacement once the returned item is received and inspected.

4. Cancellation Policy

• Order Cancellation: Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible, especially for customized or personalized items.
• Custom Orders: Custom and bulk orders cannot be canceled once production has begun. We advise confirming all details before placing such orders.

5. Non-Refundable Conditions

• Customized or Personalized Gifts: Due to the unique nature of personalized gifts, we cannot accept returns or issue refunds unless the product is defective or damaged upon arrival.
• Bulk Orders: For bulk orders, all sales are final unless there is a significant issue with the order. Any adjustments to bulk orders must be discussed and agreed upon before production.

6. How to Initiate a Return, Refund, or Exchange

• Step 1: Contact our customer support team at [contact information] with your order details and reason for the return, refund, or exchange request.
• Step 2: Follow the instructions provided by our team to ship the product back if eligible.
• Step 3: Await confirmation from our team regarding the status of your return, exchange, or refund.

7. Contact Information

If you have any questions or need further assistance regarding our refund and return policy, please contact us at:

• Email: [contact email]
• Phone: [contact phone number]